Coaching

Coaching is a process that aims to improve performance and focuses on the ‘here and now’ rather than on the distant past or future.

While there are many different models of coaching, we do not consider the ‘coach as expert’ but, instead, the coach as a facilitator of learning - with the added bonus of using and improving your English language skills.

There is a huge difference between teaching someone and helping them to learn. In coaching, fundamentally, the coach is helping the individual to improve their own performance: in other words, helping them to learn.

We believe that the individual always has the answer to their own problems but understands that they may need help to find the answer.

DISCOVER

Key to the discovery stage is accurately sketching out the resources, organisational support, ethics and deadlines that inform your expectations. Any conversation starts with a consideration of:

Situation: the business context in which the need for coaching has arisen.

Expectations: the anticipated outcomes and results of coaching coupled with an appreciation of the right timing.

Style: the way the coach, client and other stakeholders will work together throughout the program.

Resources: the things – both material and intangible – needed to ensure the program’s success.

DATA

Next, we define success by recognising and measuring it. Here, we establish the metrics of achievement on four different levels:

Personal satisfaction
Changes in knowledge, skills and belief
Changes in observed behaviour
Business impact and return on investment

Our approach to data collection is necessarily bespoke as the demands of the client dictate just how success is defined.

PLAN

Agreement on targeting certain behaviours and hitting particular milestones is vital.

By establishing a results-oriented plan, we can chart the best course of action for the future.

IMPLEMENT

Plans take on a definite form as the path to change comes into sharp relief with a range of skills-based and rehearsal coaching methods.

MEASURE

This step is all about quantifying to confirm progress with respect to the targeted behaviours.

Where are you now as opposed to before this whole experience began? This measuring takes the form of both objective observation and honest self-assessment.

EVALUATE

Whether you think in terms of Return on Investment (ROI) or Return on Expectations (ROE), it is critical that you can see the business implications of your coaching outcomes.

Again, what success means to you will determine how best to evaluate it but productivity, satisfaction and instances of external recognition and praise are generally good yardsticks.

What is key is that by this step, you can realise how far you’ve come.

MAINTAIN

The ultimate goal of coaching is to provide you with precisely the right set of tools and behaviours to not only hold on to the benefits you’ve captured but build on them into the future.

This involves a commitment to self-coaching methods and habits, providing a framework for change and a proven, structured way to achieve it.

Coaching

Coaching is a process that aims to improve performance and focuses on the ‘here and now’ rather than on the distant past or future.

While there are many different models of coaching, we do not consider the ‘coach as expert’ but, instead, the coach as a facilitator of learning - with the added bonus of using and improving your English language skills.

There is a huge difference between teaching someone and helping them to learn. In coaching, fundamentally, the coach is helping the individual to improve their own performance: in other words, helping them to learn.

We believe that the individual always has the answer to their own problems but understands that they may need help to find the answer.

DISCOVER

Key to the discovery stage is accurately sketching out the resources, organisational support, ethics and deadlines that inform your expectations. Any conversation starts with a consideration of:

Situation: the business context in which the need for coaching has arisen.

Expectations: the anticipated outcomes and results of coaching coupled with an appreciation of the right timing.

Style: the way the coach, client and other stakeholders will work together throughout the program.

Resources: the things – both material and intangible – needed to ensure the program’s success.

DATA

Next, we define success by recognising and measuring it. Here, we establish the metrics of achievement on four different levels:

Personal satisfaction

Changes in knowledge, skills and belief

Changes in observed behaviour

Business impact and return on investment

Our approach to data collection is necessarily bespoke as the demands of the client dictate just how success is defined.

PLAN

Agreement on targeting certain behaviours and hitting particular milestones is vital.

By establishing a results-oriented plan, we can chart the best course of action for the future.

IMPLEMENT

Plans take on a definite form as the path to change comes into sharp relief with a range of skills-based and rehearsal coaching methods.

MEASURE

This step is all about quantifying to confirm progress with respect to the targeted behaviours.

Where are you now as opposed to before this whole experience began? This measuring takes the form of both objective observation and honest self-assessment.

EVALUATE

Whether you think in terms of Return on Investment (ROI) or Return on Expectations (ROE), it is critical that you can see the business implications of your coaching outcomes.

Again, what success means to you will determine how best to evaluate it but productivity, satisfaction and instances of external recognition and praise are generally good yardsticks.

What is key is that by this step, you can realise how far you’ve come.

MAINTAIN

The ultimate goal of coaching is to provide you with precisely the right set of tools and behaviours to not only hold on to the benefits you’ve captured but build on them into the future.

This involves a commitment to self-coaching methods and habits, providing a framework for change and a proven, structured way to achieve it.